Troubleshooting : The speaker is not responding

Short answer

Turn the speaker off using the volume knob. Wait a full 15 seconds, then turn the speaker on again. If the issue persist, perform a factory reset.

The Bluetooth button on a Stockwell II speaker.
The Bluetooth button on a Stockwell II speaker.

If you are experiencing difficulty with your Stockwell II speaker not responding, the likely cause is that a software problem has occurred.

  1. Turn the speaker off by turning the volume knob counter-clockwise until you hear a click.

  2. Wait a full 15 seconds, then turn the speaker on again.

  3. If the issue persist, perform a factory reset.

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