Troubleshooting: Can't connect or pair with a bluetooth device

Find troubleshooting tips for when your Marshall Emberton III speaker doesn't connect or pair in this guide.

ProblemCauseAction
Cannot connect or pair with a Bluetooth deviceBluetooth is not enabled on your device (smartphone, tablet, computer).Activate Bluetooth on your playback device.
Cannot connect or pair with a Bluetooth deviceThe speaker is not in pairing mode.Make sure that the speaker is turned on before setting it in pairing mode, see Pairing a new device.

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