Troubleshooting : The earbuds don't turn on

Short answer

Try restarting your earbuds, charge them and check for new firmware updates. If the issue persist, perform a factory reset.

There can be several reasons why your Minor IV earbuds do not turn on. Try these options to solve the issue:

  • Place the earbuds in the case and close the lid to restart them.

  • Charge the earbuds by placing them in the case. If the case LED does not turn on, use a USB power source or a wireless charging plate to charge the case. You can see the current battery level in the Marshall Bluetooth app.

  • Check for new firmware versions in the Marshall Bluetooth app. Follow the in-app instructions to connect and update your earbuds.

  • If the issue persists, perform a factory reset.

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