Troubleshooting : App connection

If you are facing connectivity issues with the Marshall Gateway app you might need to troubleshoot the issue. See below possible causes and how to troubleshoot them.

If your Gateway should lose connection to CODE, then it will immediately start trying to reconnect. This doesn’t usually require any intervention from you although moving your device closer to CODE will ensure a stronger signal.

Check that the blue light is still showing on your CODE unit. This indicates that the standard Bluetooth connection is still present and it is just the Gateway connection that needs to be re-established.

If the blue light goes out indicating that the basic Bluetooth connection has also dropped then DO NOT press the Bluetooth pairing buttons. This will clear your pairing and require you to repeat the pairing process (see ‘Resetting Connection’ below).

Instead, turn the CODE unit off and on again and follow the instructions for ‘Reconnecting for a New Session’.

If a connection is not automatically re-established, despite re-booting CODE, then check out the Troubleshooting section below.

On very rare occasions the Bluetooth connection has failed in one direction only. So changes in Gateway are correctly sent to CODE but not vice-versa. Or changes from CODE are correctly sent to Gateway but not vice-versa.

If this happens to you then turn the CODE unit off and on again and follow the instructions for ‘Reconnecting for a New Session’.

If all other attempts to connect/re-connect are failing, then you may need to totally reset the Bluetooth connection.

Hopefully you have connected to my.marshall so that your presets are backed up and will be re-downloaded. If not, be aware that the following process will lose any preset edits you have made.