Troubleshooting : Battery issues

  1. Connect the headphones to a power source.

  2. Check if the light on the headphones turns on when they are connected.

  3. If the light does not turn on, try using a different USB-C charging cable, adapter, or power outlet.

  4. If the issue persists, perform a factory reset.

Major IV battery levels

The colors correspond to the following values:

  • Green: 100%

  • Yellow: 80% to 99%

  • Orange-yellow: 60% to 80%

  • Orange: 40% to 60%

  • Orange-red: 20% to 40%

  • Red: Under 20%

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