Troubleshooting : Headphones not responding
If you are having issues with the headphones not responding, you can perform a hardware or factory reset to solve the issue:
Push and hold the M-button while pushing the control knob downward to perform a hardware reset.
If the issue persists, perform a factory reset. Push and hold both the M-button and the control knob for 7 seconds until the LED indicator turns purple.
Note: The factory reset will delete all user settings, and the headphones will need to be set up again.
Search Support
Contact Us
Talk to us via contact form or Live Chat.
Live Chat Mon-Fri: 10:00 am - 0:00 am
Live Chat Weekend: 4:00 pm - 0:00 am
Find more contact information here.