Troubleshooting : Sound is dropping out or there is no sound

Check that there is no dirt or debris in the socket of your device. This may prevent a clear connection between the headphones and the device and cause sound issues.

Ensure that you have a solid connection between the socket of your sound source and the headphone jack on the headphones.

Make sure the sound source is playing

Check to see that the sound source isn't on mute or in silent mode

Increase the volume levels -Please approach with caution to avoid potential ear damage, especially if the sound suddenly appears at full volume.