Troubleshooting : App pairing issues

Download the Marshall Bluetooth app.

Press and hold the button on the earbud case until the LED turns dark blue.

Select Motif A.N.C from your audio device’s Bluetooth list.

Open the Marshall Bluetooth app and tap on the + sign to add the device to the app. During the connection process, Motif [LE] pairing request pops up that must be accepted.

Verify that the firmware is up to date in the About section of the app.

Go to the Settings on your Android device.

Select Apps.

Click ⋮ to display your system apps.

Select Bluetooth from the list of apps, then select Storage.

Tap Clear Cache and exit your Settings.

Go to Settings on your iPhone.

Tap on Bluetooth.

Find Emberton II in the list and tap the i-icon next to it.

Select Forget This Device.

Toggle Bluetooth off and on and restart the phone