Troubleshooting : Headphones not responding
If you are having issues with the headphones not responding, there are a few troubleshooting tips we advise you try to resolve the issue:
Perform a hardware reset:
Push and hold the M-button while pushing the control button downwards.
If the problem persists view the article:
Push and hold both the M-button and the control knob for 7 seconds until the LED indicator turns purple.
Note: This will delete all user settings and after the factory reset, the headphones need to be set up again.
Search Support
Contact Us
Talk to us via contact form or Live Chat.
Live Chat Mon-Fri: 10:00 a.m. - 0:00 a.m.
Live Chat Weekend: 4:00 p.m. - 0:00 a.m.
Find more contact information here.