Troubleshooting : The earbuds don't turn on
Short answer
This guide provides troubleshooting tips for Motif II A.N.C. that won't turn on, highlighting possible causes like battery or firmware issues, and offering solutions to get them functioning again.
Troubleshoot your Marshall Motif II A.N.C. earbuds with this guide to resolve issues when they fail to turn on.
| Problem | Cause | Action |
|---|---|---|
| The earbuds do not turn on | The battery has no charge. | Place the earbuds in the case to charge them. |
| The earbuds do not turn on | The headphones are not using the latest firmware version. | Download the Marshall Bluetooth app and connect to the headphones. |
| The earbuds do not turn on | There is a software error. | Perform a factory reset, see the section Resetting the headphones. |
Search Support
Contact Us
Talk to us via contact form or Live Chat.
Live Chat Mon-Fri: 10:00 a.m. - 0:00 a.m.
Live Chat Weekend: 4:00 p.m. - 0:00 a.m.
Find more contact information here.