Troubleshooting : Alexa is not responding

Short answer

Fix issues with Alexa not responding on your Stanmore II Voice by checking common troubleshooting tips.

Resolve Alexa response issues with your Stanmore II Voice using these helpful troubleshooting tips.

If Alexa is not responding to your voice commands, the likely cause is that the microphone is muted on the speaker.

You should push and hold the microphone button for 3 seconds.

The LED indicators on the front turns off to indicate that the microphone is unmuted.

Search Support

Talk to us via contact form or Live Chat.

Live Chat Mon-Fri: 10:00 a.m. - 0:00 a.m.

Live Chat Weekend: 4:00 p.m. - 0:00 a.m.

Find more contact information here.