Warranty details
Your warranty is with Xtra Brands Limited, 18 Wong Chuk Hang Road, Hong Kong, an authorised licensor of Marshall Amplification Plc.
Our limited warranty covers parts and labour for any defects up to 1 year from date of purchase or minimum warranty period as required by local authorities. Please contact your local retailer for more information.
Damage caused by unauthorised repair is not covered under the warranty policy. Excessive moisture, oily substances or extreme temperatures may damage your product. Please refer to the label or insert card for detailed care instructions.
Once the warranty has expired, products may be repaired for a fee.
This warranty does not cover wallets, coin cases, keychains, promotional products or other accessories from Marshall travel that have been previously used or damaged. Only defective issues are covered. Please contact us at info@xtra-brands.com if you require additional assistance.
Exchange policy
Xtra Brands Limited will exchange all faulty products within 30 days of purchase with a receipt. Exchanges can be made at the point of purchase.
We reserve the right to refuse any product that has been used, washed, contaminated, altered or damaged.
We reserve the right to refuse any exchange or repair for items without proof of purchase. Registered purchase date must match date provided on original receipt. Registration numbers are able to register one time only.
All data collected will be shared with Xtra Brands Limited product registration purposes only.
