Servicing

This section applies to UK customers only. If you are an international customer please contact your local Marshall distributor for more information. Contact details can be found here.

My Marshall product is under warranty. How do I get it serviced?

You should take your product back to your Marshall retailer and they will arrange for your amplifier to come back to the factory to be repaired. For the first year of warranty we will cover the cost of carriage between the retailer and the factory.

My amplifier is no long under warranty. How do I get it serviced?

All Marshall service work in the UK is carried out at our factory in Bletchley. If you are covered by warranty then give our Returns department a call to arrange a collection or an appointment. We can arrange collection from a business address. You will be given a free quote before any repairs are made but we cannot give an estimated cost without seeing the amplifier. The carriage charge will need to be paid regardless of whether or not you decide to go ahead with the repair.

Do you service non Marshall products?

We only service Marshall products.

How much does it cost to return my amp to the factory?

In the first year of warranty we will cover the cost of carriage between the dealer and the factory. After this time you will name to pay the cost of carriage. Please contact our Returns department for more details.

Do you have set prices for servicing?

All parts are individually priced so there are no set prices for servicing. We offer free quotes on all Marshall products.

How long will it take to service my amplifier?

If your unit has been couriered to us then it takes 7-10 working days. No work will take place until the quote on the unit has been approved.

We may be able to provide a while you wait service depending on your model but this will need to be pre booked. Please call our Returns department for more details.

Can I just drop my unit into you?

Feel free to drop your unit into our service centre at the following times:

Monday to Thursday: 09:00 – 12:15 and 13:15 – 16:30

Friday: 09:00 – 12.15 and 13:15 – 15:30

Your details will be taken on arrival.

Is my newly serviced unit covered by warranty?

If your product is not under warranty then the repair work is covered by the service warranty for 6 months. Changed valves are only covered by a 3 month warranty.