Troubleshooting : Can't connect or pair

To resolve Bluetooth pairing issues with Marshall Willen speaker please follow this guide to troubleshoot it.

  1. Cause: Bluetooth is not enabled on your device (smartphone, tablet, computer).

    • Action: Activate Bluetooth on your audio device.

  2. Cause: The speaker is not turned on.

    • Action: Push and hold the control knob for 2 seconds to turn on the speaker before setting it in pairing mode.

Search Support

Contact Us

Talk to us via contact form or Live Chat.

Live Chat Mon-Fri: 10:00 am - 12:00 am

Live Chat Weekend: 4:00 pm - 12:00 am

Find more contact information here.