Troubleshooting : Can't connect or pair

Explore the below tips to fix pairing and connectivity issues with Marshall Willen II speakers.

  1. Cause: Bluetooth is not enabled on your device (smartphone, tablet, computer).

    • Action: Activate Bluetooth on your playback device.

  2. Cause: The speaker is not in pairing mode.

    • Action: Make sure that the speaker is turned on before setting it in pairing mode, see Pairing a new device.

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