Troubleshooting : Cannot connect or pair with a Bluetooth device
Short answer
Restart Bluetooth on your audio device and disconnect any other devices from the speaker. Then push and hold the Bluetooth button on the speaker for 2–4 seconds.
There are several likely causes for why your speaker cannot connect or pair with a Bluetooth device. Try these tips to solve the issue:
Turn Bluetooth off on your audio device, then turn it back on again and try pairing it with the speaker.
Check if there are already two audio devices connected to the speaker. If so, disconnect one of them before pairing with a new device.
Make sure that the speaker is in pairing mode. Activate pairing mode by pushing and holding the Bluetooth button for 2-4 seconds.
If your audio device asks for a pin code, you usually do not need to enter one. However, if prompted, enter 0000.
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