Troubleshooting : Speaker not turning on

Short answer

Turn on the speaker, then push and hold the Bluetooth pairing button for at least 20 seconds. When you release the button, the speaker should restart.

Kilburn II speaker seen from above, zoomed in on the the Bluetooth button and the Bluetooth LED indicator.

  1. Connect your speaker to a power source.

  2. Turn the speaker on by turning the volume knob clockwise.

  3. Press and hold the Bluetooth pairing button for at least 20 seconds. When you release the button, the speaker should restart.

  4. If the speaker does not restart, try again. It may take a few attempts for the speaker to reset.

  5. Remove Kilburn II from your audio device’s Bluetooth list and pair it with your device again.

More guides

View all
Two overlapping squares with an information "i" icon in the center, displayed on a dark gray background.

Support

Device Layout

A file white icon on a black background for the support article pages on Marshall.com

Support

Box contents

A file white icon on a black background for the support article pages on Marshall.com

Support

How to adjust the Volume, Bass or Treble

A file white icon on a black background for the support article pages on Marshall.com

Support

How to charge the battery

A file white icon on a black background for the support article pages on Marshall.com

Support

How to turn the power on and off

A black square with a white arrow inside.

Support

How to use the speaker with your devices

A black square with a white arrow inside.

Support

How to connect and pair

Black squared image with a battery icon in white in the middle of it.

Support

Battery level indicator

Black tile with a note image within it linking to the Emberton user manual.

Support

How to use the standby mode

A white icon of a wired cable plug on a black background for the support article pages on Marshall.com

Support

How to perform a factory reset

A white control icon inside a white square on a dark grey background.

Support

Troubleshooting : There is no audio

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting : Cannot connect or pair with a Bluetooth device

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting : Bluetooth connection dropping out

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting : There is a crackling sound

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting : The audio is distorted

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting : Erratic performance

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting : PIN Code for Bluetooth

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting : Reset the Bluetooth Connection

A file white icon on a black background for the support article pages on Marshall.com

Support

User Manuals

Search Support

Contact Us

Talk to us via contact form or Live Chat.

Live Chat Mon-Fri: 10:00 am - 12:00 am

Live Chat Weekend: 4:00 pm - 12:00 am