Troubleshooting : Can't connect or pair

There are several likely causes for why your speaker cannot connect or pair with a Bluetooth device. Try these tips to solve the issue:

  • Turn Bluetooth off on your audio device, then turn it back on again and try pairing it with the speaker.

  • Make sure that the speaker is in pairing mode. Push and hold the Bluetooth button on the back of the speaker for 2 seconds to activate pairing mode.

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