Troubleshooting : There is no audio or audio is too low

Short answer

Toggle between audio sources by using the source button or Marshall Bluetooth app. Make sure that the right audio device is connected or adjust the volume on both your device and speaker.

The AUX port and source button on top of an Acton III speaker.
The AUX port and source button on top of an Acton III speaker.

There can be several reasons for audio issues. Try these tips to solve them:

  • The most likely cause is that the wrong audio source is selected. Use the source button on the speaker to toggle between sources, or select the source in the Marshall Bluetooth app.

  • Make sure that the correct audio device is connected to the speaker.

  • The volume could be set too low on either the audio source or the speaker. Slightly increase the volume on the audio source or your speaker.

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