Troubleshooting : Spotify does not start

There can be several reasons why Spotify does not start. Try these options to solve the issue:

  • Push and hold the control knob for 10 seconds to restart the headphones.

  • Check if there are any new updates of Spotify to install on your connected audio device.

  • Make sure that your M-button is configured to start Spotify. You can customise the M-button behaviour in the Marshall Bluetooth app.

  • If the issue persists, perform a factory reset. This will restore the headphones to their original settings.

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