Troubleshooting : Can't turn on or off

  1. Connect your headphones to a power source.

  2. With the headphones plugged in, press and hold the control knob for at least 20 seconds.

  3. If the issue persists, try again. It may take a few attempts for the headphones to reboot.

  4. Once the headphones have returned to a functional state, charge them for at least 15 minutes before use.

Search Support

Contact Us

Talk to us via contact form or Live Chat.

Live Chat Mon-Fri: 10:00 a.m. - 12:00 a.m.

Live Chat Weekend: 4:00 p.m. - 12:00 a.m.

Find more contact information here.