Troubleshooting : App pairing issues

There are several possible solutions to solve app pairing issues for Minor IV. Try the following options to solve the issue.

Check for firmware updates

  1. Download the Marshall Bluetooth app.

  2. Press and hold the button on the bottom of the case until the LED turns to a slow dark blue pulse.

  3. Select MINOR IV from your audio device’s Bluetooth list.

  4. Open the Marshall Bluetooth app and tap on the + sign to add the device to the app. During the connection process, MINOR IV [LE] pairing request pops up that must be accepted.

  5. Ensure the Firmware is up to date by connecting the MINOR IV to the Marshall Bluetooth app. The app confirms if the firmware is up to date in the About section of the app.

Clear the Bluetooth cache

If the issue persists you can try removing the headphones from the Bluetooth list and clear the Bluetooth cache on your phone. After that, try pairing again.

Clear the Bluetooth cache on Android phones

  1. Go to the Settings on your Android device.

  2. Select Apps.

  3. Click ⋮ to display your system apps.

  4. Select Bluetooth from the list of apps, then select Storage.

  5. Tap Clear Cache and exit your Settings.

Clear the Bluetooth cache on iPhone

  1. Go to Settings on your iPhone.

  2. Tap on Bluetooth.

  3. Find the Bluetooth device causing issues and tap the "i" icon next to it.

  4. Choose Forget This Device.

  5. Toggle Bluetooth Off and On and restart the phone.

Perform a factory reset

If the issue persists, perform a factory reset. This will return the headphones to their original settings, removing any firmware updates.

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