Troubleshooting : Headphones not responding
If you are having issues with the headphones not responding, there are a few troubleshooting tips we advise you try to resolve the issue:
Perform a hardware reset:
Push and hold the M-button while pushing the control button downwards.
If the problem persists view the article:
Push and hold both the M-button and the control knob for 7 seconds until the LED indicator turns purple.
Note: This will delete all user settings and after the factory reset, the headphones need to be set up again.
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