Troubleshooting : Cannot connect to a Wi-Fi device

If your Speaker cannot connect to a Wi-Fi device - there are several troubleshooting options you can attempt:

  1. Wi-Fi is not enabled on your device (smartphone, tablet, computer).

    • Ensure Wi-Fi is enabled on your device.

  2. Wi-Fi is not enabled on your speaker.

    • Turn the SOURCE knob to Wi-Fi and push and hold for 3 seconds to make the speaker discoverable by the device.

Search Support