Troubleshooting : Cannot connect or pair with a Bluetooth device

Short answer

This article helps resolve issues with connecting or pairing your Stanmore II Bluetooth speaker.

  1. Download the Marshall Bluetooth app.  

  2. Push and hold the Bluetooth® button until the LED turns to a slow red pulse to start pairing mode. Select Stanmore II from your audio device’s Bluetooth list.  

  3. Open the Marshall Bluetooth app and tap on the + sign to add the device to the app. During the connection process, Stanmore II pairing request pops up that must be accepted.  

  4. Ensure the Firmware is up to date by connecting the Stanmore II to the Marshall Bluetooth app. The app confirms if the firmware is up to date in the 'About' section of the app.  

  5. If the issue persists, try performing a factory reset. Additionally, remove/forget the speaker’s name from the Bluetooth list and clear the Bluetooth cache on your phone.    

Clean the Bluetooth cache on Android phones:  

  • Go to the Settings on your Android device.  

  • Select Apps.  

  • Click ⋮ to display your system apps.  

  • Select Bluetooth from the list of apps, then select Storage.  

  • Tap Clear Cache and exit your Settings.  

Clean the Bluetooth cache on iPhone:  

  • Go to "Settings" on your iPhone.  

  • Tap on "Bluetooth."  

  • Find the Bluetooth device causing issues and tap the "i" icon next to it.  

  • Choose "Forget This Device."  

  • Toggle Bluetooth Off and On and restart the phone  Please let us know if this doesn't resolve the issue being experienced. 

If the issue persists, perform a factory reset. This will return the speaker to its original settings, excluding any firmware updates. 

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