Troubleshooting : The speaker is not responding

Short answer

Turn the speaker off using the volume knob. Wait a full 15 seconds, then turn the speaker on again. If the issue persist, perform a factory reset.

The Bluetooth button on a Stockwell II speaker.

If you are experiencing difficulty with your Stockwell II speaker not responding, the likely cause is that a software problem has occurred.

  1. Turn the speaker off by turning the volume knob counter-clockwise until you hear a click.

  2. Wait a full 15 seconds, then turn the speaker on again.

  3. If the issue persist, perform a factory reset.

More guides

View all
A white control icon inside a white square on a dark grey background.

SupportSupport

How to adjust the Volume, Bass or Treble

Search Support

Contact Us

Our chat assistant can help you troubleshoot, manage your order and connect you to our support team.