Troubleshooting : The earbuds don't turn on
Short answer
The article provides troubleshooting tips for Minor IV earbuds not powering on, including potential causes and solutions to resolve the issue.
| Problem | Cause | Action |
|---|---|---|
| The earbuds do not turn on | The battery has no charge. | Place the earbuds in the case to charge them. If the case LED does not turn on, use a USB power source or a wireless charging plate to charge the case. |
| The earbuds do not turn on | The headphones are not using the latest firmware version. | Download the Marshall Bluetooth app and connect to the headphones. |
| The earbuds do not turn on | There is a software error. | Perform a factory reset, see the section Resetting the headphones. |