Troubleshooting : Mic & Remote does not work
If you are having issues with the mic and remote not functioning correctly, there are a few troubleshooting tips we advise you try to resolve the issue:
Check that there is no dirt or debris in the socket of your device. This may prevent a clear connection between the headphones and the device and cause issues with the remote functionality.
Ensure that you have a solid connection between the socket of your sound source and the headphone jack on the headphones.
Test your headphones in another device if possible, to determine whether the issue is with your headphones themselves or the connection between the headphones and your sound source.