Troubleshooting : No sound in one earbud
Short answer
If you have no sound in one earbud, start by putting both back in the case and close the lid. Make sure earbuds and case are charged and try gently cleaning the earbuds with a soft, lint-free cloth.
Try these troubleshooting tips:
Put both earbuds back in the case, close the lid, and try again.
Make sure that both the case and earbuds are charged.
Clean the inner side of the earbuds and make sure there is no dust on the wear detect sensor. Use a soft, lint-free cloth—for example, a lens cloth or a microfiber towel. Put them back in the case, close the lid and try again.
If the issue persists, perform a factory reset.
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