Troubleshooting : Can't connect or pair
Short answer
If Stockwell II won't connect via Bluetooth, enable Bluetooth on your device, disconnect one of the two connected devices, hold the Bluetooth button for 2 seconds, or use pin 0000. Contact support if needed.
There are several likely causes for why your speaker cannot connect or pair with a Bluetooth device. Try these tips to solve the issue:
Turn Bluetooth off on your audio device, then turn it back on again and try pairing it with the speaker.
Check if there are already two audio devices connected to the speaker. If so, disconnect one of them before pairing with a new device.
Make sure that the speaker is in pairing mode. Activate pairing mode by pushing and holding the Bluetooth button for 2-4 seconds.
If your audio device asks for a pin code, you usually do not need to enter one. However, if prompted, enter 0000.