Troubleshooting : Can't connect or pair

There are several likely causes for why your speaker cannot connect or pair with a Bluetooth device. Try these tips to solve the issue:

Unplug the power cable from the wall socket, wait for 15 seconds, then plug it in again.
Check if the speaker is already connected to a different audio device. Uxbridge remembers up to 8 devices and will try to connect to the last connected one first.
Make sure the speaker is in pairing mode. Push and hold the Bluetooth button on the back of the speaker for 2 seconds to activate pairing mode. The front LED indicator will turn blue while in pairing mode.
Ensure Bluetooth is turned on on your audio device.

If the issue persists, perform a factory reset. This will delete all user settings and you’ll need to set up the speaker again.

Push and hold both the upper part of the volume button (+) and the lower part of the treble button (-) for 7 seconds.
Remove the speaker's name from your device's Bluetooth list and the Marshall Bluetooth app.
Restart both your audio device and speaker.

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