Order support

Yes, you can cancel your order for a limited time, usually within an hour of placing it. To cancel, contact us via chat or log in to your account.

Orders move fast to the warehouse. When that process has started, it's unfortunately too late to cancel it. If you were unable to cancel it in time, no worries—you can return the shipment for a full refund.

Orders are typically shipped the same day or within 1-2 business days. Delivery times may vary depending on your location and chosen shipping method.

You can find expected shipping times and available options on the product page. Delivery methods include home delivery or pickup at the nearest service point, depending on availability in your location.

Use the tracking number provided in the shipping confirmation email to follow your order.

We sincerely apologize if your order has been cancelled by mistake. Common reasons for cancellation include:

Incomplete order

Sometimes, multiple items in an order may arrive separately. However, if you find that items are missing from your order, please contact us.

Incorrect or damaged order

If something's not quite right with your order, don’t worry. Here's what to do:

We are here to make things right and get you back to enjoying your Marshall experience.