Terms and Conditions

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1. These terms

1.1 These are the terms and conditions on which we may supply products to you, namely goods (as detailed on our website).

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us

2.1 We are Marshall Amplification Plc, a company registered in England and Wales. Our company registration number is 805676 and our registered office is at Denbigh Road, Denbigh Industrial Estate, Bletchley, Milton Keynes, MK1 1DQ, United Kingdom. Our registered VAT number is 120489191.

2.2 You can contact us by telephoning +44(0)1908 375411 or by emailing shop@marshall.com.

2.3 Our opening hours are:

(a) Monday to Thursday: 9am – 5pm (UK)

(b) Friday: 9am – 4pm (UK)

We are not open on weekends or days that are bank holidays in England.

2.4 If we have to contact you, we will do so by telephone or email at the contact details you provided to us in your order.

3. Our contract with you

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.3 Our contract with you for products which are classified as spares is conditional on such products only being used.

(a) on, or within, genuine Marshall, Marshall-branded or Marshall-supplied products; and

(b) for personal use only that will not include any form of commercial, business or re-sale purpose.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Delivery

5.1 We will email you once your products have been dispatched. Delivery times and costs can be found on our website. Subject to clauses 5.2 and 5.5, we will deliver all products within 30 days after we accept your order.

5.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5.3 You own a product once we have received payment in full. A product will be your responsibility from the time we deliver the product to the address you gave us.

5.4 We may need certain information from you so that we can supply the products to you. If so, this will have been stated during the order process. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the correct information.

5.5 We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes; or

(b) update the product to reflect changes in relevant laws and regulatory requirements.

5.6 We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 30 days, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6. Your rights to end the contract

6.1 Your rights to end the contract are set out below:

(a) if what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 8.2;

(b) if you want to end the contract because of something we have done wrong, see clause 6.2;

(c) if you have just changed your mind about the product, see clauses 6.3 and 6.11; or

(d) in all other cases (if we are not at fault and there is no right to change your mind), see clause 6.4.

6.2 If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) there is a risk that supply of the products may be significantly delayed because of events outside our control; or

(b) you have a legal right to end the contract because of something we have done wrong.

6.3 For most products bought online, you have a legal right to change your mind within 14 days and receive a refund, but this may be subject to deductions.

6.4 Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract is completed when the product is paid for and delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

6.5 To end the contract with us, please let us know by calling +44(0)1908 375411 or emailing shop@marshall.com. Please provide your name, home address, phone number, email address, order number and details of your order.

6.6 If you end the contract for any reason under clause 6.1 after products have been dispatched to you or you have received them, you must return them to us within 14 days after you have received them. When returning products to us, please follow the steps and the methods set out on our website.

6.7 No charge will apply to you for any UK returns (inside the UK), but charges will apply for International returns (outside the UK). For further information, please check our website.

6.8 Where you have paid for a return, we will refund you in full for the costs of return if the products are faulty or misdescribed (see clause 6.1(a)) or if you are ending the contract because of something that we have done wrong (see clause 6.1(b)). In all other circumstances, you will not be entitled to a refund of the costs of return.

6.9 We will refund you the price you paid for the products (including any costs of return, where applicable) by the method you used for payment.

6.10 We will make any refunds due to you as soon as possible and within 14 days from the day on which we receive the product back from you and have checked the product. If your product does not arrive with us for any reason, you will still be entitled to a refund if you provide us with evidence that you sent the product back to us (such as proof of postage). In such event, your refund will be made within 14 days from the day on which you provide us with such evidence (to our reasonable satisfaction).

6.11 If you are exercising your right to change your mind (see clause 6.1(c)):

(a) we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by you handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

(b) the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

7. Our rights to end the contract

7.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

(b) you do not, within a reasonable time, allow us to deliver the products to you.

7.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 7.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

7.3 We may email you to let you know that we are going to stop providing the product. We will let you know at the earliest opportunity in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

8. If there is a problem with the product

8.1 If you have any questions or complaints about the product, please contact us in accordance with clause 2.2.

8.2 We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. If you wish to exercise your legal rights to reject products, you must return them in accordance with clause 6.6.

8.3 Some of the products we sell to you come with a manufacturer’s guarantee and/or after sales service. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the products.

9. Price and payment

9.1 The price you pay for the product will include any local taxes and VAT, where applicable. The price will be indicated on our website during the order process.

9.2 Our payment methods will be detailed on our website during the order process. You must pay for the products when you submit an order to us. We will not charge you until we have accepted your order.

10. Our responsibility for loss or damage suffered by you

10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

10.3 If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Other important terms

11.1 You should always consult and enlist the services of an appropriate professional electrician and / or service engineer with appropriate qualifications and accreditations for the fitting or replacement of products that we may supply to you which are classified as spares.

11.2 We will only use your personal information as set out in our Privacy Policy.

11.3 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You need our consent to transfer your rights to someone.

11.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.5 These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the English and Welsh courts (or your local courts if you live in Scotland or Northern Ireland).