POLICIES

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Complaints and Disputes

You are welcome to contact us if you have any questions or complaints regarding your order. You can easily reach us via the contact information found here.

In the event of a dispute, we will comply with decisions from established and generally recognised alternative dispute resolution bodies. To access the alternative dispute resolution body in your country within the EU, click here.

EU citizens also have the right to complain via the EU’s web-based dispute resolution platform, which you can access here.

Notwithstanding the above, any disputes may also be settled in any competent court where you as a customer are domiciled.