Troubleshooting : Alexa not responding

Short answer

The likely cause is that the microphone is muted on the speaker. Push and hold the microphone button for 3 seconds to unmute.

If Alexa is not responding to your voice commands, the likely cause is that the microphone is muted on the speaker.

  • Push and hold the microphone button for 3 seconds.

  • The LED indicators on the front turns off to indicate that the microphone is unmuted.

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